Privacy Policy and Cookie use

Sharkbate Sdn. Bhd. (Sharkbate) is committed to protecting your privacy. This Statement of Privacy applies to Sharkbate’s Customer and Merchant features and to Sharkbate handling of your personal information only. We operate in a manner consistent with the requirements of privacy laws in Malaysia. This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Sharkbate unless otherwise defined in this

At SHARKBATE SDN. BHD. , we respect your Personal Data and strive to ensure that your Personal Data is protected in accordance with the laws of Malaysia. Please go to this link for details - https://www.sharkbate.com.my/pdpa

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request will be retained by us and used as described in this privacy policy.

The app does use third party services that may collect information used to identify you.

Link to privacy policy of third party service providers used by the app

Log Data We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers We may employ third-party companies and individuals due to the following reasons:

To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Advertising. When you visit our Sites, we (and our service providers) may use Personal Data collected from you and your device to target advertisements for Sharkbate Services to you on our Sites and other sites you visit (“interest-based advertising”), where allowed by applicable law. For example, when you visit our Site, we will use cookies to identify your device and direct ads for our Services to you. You have choices and control over our cookies (or similar technologies) we use to advertise to you. At At this present, there is no industry standard for recognizing Do Not Track browser signals, so we do not respond to them.

We do not use, share, rent or sell the Personal Data of our Users’ Customers for interest-based advertising. We do not sell or rent the Personal Data of our Users, their Customers or our Site visitors.

Our Users and third parties authorized by our Users. We share Personal Data with Users as necessary to maintain a User account and provide the Services. We share data with parties directly authorized by a User to receive Personal Data, such as when a User authorizes a third party application provider to access the User’s Sharkbate account using Sharkbate Dashboard use of Personal Data by an authorized third party is subject to the third party’s privacy policy.

Security We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and GDPR).

We may collect information about you for 2 reasons: firstly, to process your order and second, to response to any queries which you may have. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future.

The type of information we may collect about you includes:

your name
email address
IP Address
mobile number
personal email address
business address
business name
business registration number (SSM no.)
business bank details
your referrer ID
customer name
customer email address
customer mobile number
customer gender
customer shipping address

We will never collect information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should

Compliance With Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA) and the Malaysian Anti–Corruption Commission Act 2009 (MACCA)

The User hereby represents declares and confirms that the User is fully aware of the provisions of the AMLA and the User hereby further affirms that all funds used by the User hereto are obtained from legitimate source.

Upon request by Sharkbate, the User hereby agrees and undertakes to execute a due diligence verification of identity form of the AMLA and/or to provide Sharkbate with all relevant documents and/or information to verify, including but not limited to the User’s nature of business, source of funds etc., as may be required by the AMLA or the Appropriate Authority.

Notwithstanding the User’s aforesaid representation, the User hereby agrees and undertakes to indemnify and keep Sharkbate fully indemnified against all claims, costs, damages and expenses which may be brought suffered or incurred by Sharkbate in respect of any contravention of any of the provisions of the AMLA caused by the User.

Meanwhile, the User is fully aware and will comply with all the provisions of the MACCA.

Changes to This Privacy Policy We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at [email protected]